Provide Your Business with Agility and Responsiveness.
CK Managed is a program for Cloudlending and Salesforce.com customers looking for continued & sustained innovation and enhancement of their solution.
As a CK Managed customer, you can leverage us as an Extended Virtual Team who understands your business and solution to do enhancements, product upgrades, reporting and salesforce administration.
|Salesforce Admin Activities – User, Profile, Job Monitoring|
|Workflows – New or Changing existing|
|3rd Party Integrations|
|Custom Development / Enhacements|
|Diagnosis of Issues|
|Fixing of Issues in Customisations|
|Upgrade to latest version of CL products|
|Analysis of new or existing feature for use by Business|
|Setup / Config of product features|
|Monthly Hours||Any unused hours in a month will lapse||Upto 40 hours from previous months can be accumulated||Upto 240 hours from previous months can be accumulated.|
|Un-utilised Hours at the end of Plan||Will Lapse||Will Lapse||Upto 240 hours can be taken forward to renewed plan.|
|Plan Top Up||Once 240 annual hours are utilised the plan expires and needs to be renewed.||Once 480 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate.||Once 960 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate|
|Contract||Yearly Contract to be Paid Upfront||Yearly Contract with Option to Pay Quarterly||Yearly Contract with Option to Pay Monthly|
|SLA – Minimum business days before a Service Request is reviewed||2||1||1|