CK Managed
Provide Your Business with Agility and Responsiveness.
CK Managed is a program for Cloudlending and Salesforce.com customers looking for continued & sustained innovation and enhancement of their solution.
As a CK Managed customer, you can leverage us as an Extended Virtual Team who understands your business and solution to do enhancements, product upgrades, reporting and salesforce administration.
Services | Start Up | Business | Enterprise |
---|---|---|---|
Salesforce Admin Activities – User, Profile, Job Monitoring | |||
Reports Development | |||
Workflows – New or Changing existing | |||
3rd Party Integrations | |||
Custom Development / Enhacements | |||
Diagnosis of Issues | |||
Fixing of Issues in Customisations | |||
Upgrade to latest version of CL products | |||
Analysis of new or existing feature for use by Business | |||
Setup / Config of product features | |||
Monthly Hours | Any unused hours in a month will lapse | Upto 40 hours from previous months can be accumulated | Upto 240 hours from previous months can be accumulated. |
Un-utilised Hours at the end of Plan | Will Lapse | Will Lapse | Upto 240 hours can be taken forward to renewed plan. |
Plan Top Up | Once 240 annual hours are utilised the plan expires and needs to be renewed. | Once 480 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate. | Once 960 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate |
Contract | Yearly Contract to be Paid Upfront | Yearly Contract with Option to Pay Quarterly | Yearly Contract with Option to Pay Monthly |
SLA – Minimum business days before a Service Request is reviewed | 2 | 1 | 1 |