CK Managed is a program for Cloudlending and Salesforce.com customers looking for continued & sustained innovation and enhancement of their solution.
As a CK Managed customer, you can leverage us as an Extended Virtual Team who understands your business and solution to do enhancements, product upgrades, reporting and salesforce administration.
| Services | Start Up | Business | Enterprise |
|---|---|---|---|
| Salesforce Admin Activities – User, Profile, Job Monitoring | |||
| Reports Development | |||
| Workflows – New or Changing existing | |||
| 3rd Party Integrations | |||
| Custom Development / Enhacements | |||
| Diagnosis of Issues | |||
| Fixing of Issues in Customisations | |||
| Upgrade to latest version of CL products | |||
| Analysis of new or existing feature for use by Business | |||
| Setup / Config of product features | |||
| Monthly Hours | Any unused hours in a month will lapse | Upto 40 hours from previous months can be accumulated | Upto 240 hours from previous months can be accumulated. |
| Un-utilised Hours at the end of Plan | Will Lapse | Will Lapse | Upto 240 hours can be taken forward to renewed plan. |
| Plan Top Up | Once 240 annual hours are utilised the plan expires and needs to be renewed. | Once 480 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate. | Once 960 annual hours are utilised, the plan can be topped with any number of hours based on the Plan Hourly Rate |
| Contract | Yearly Contract to be Paid Upfront | Yearly Contract with Option to Pay Quarterly | Yearly Contract with Option to Pay Monthly |
| SLA – Minimum business days before a Service Request is reviewed | 2 | 1 | 1 |
