Managed Services – CloudKaptan

CK Managed

Provide Your Business with Agility and Responsiveness.

CK Managed is a program for Cloudlending and Salesforce.com customers looking for continued & sustained innovation and enhancement of their solution.

As a CK Managed customer, you can leverage us as an Extended Virtual Team who understands your business and solution to do enhancements, product upgrades, reporting and salesforce administration.

Packages

Sustain
0-10 salesforce platform licenses.
Suited for Start Ups
Contact us

Grow
Upto 50 salesforce platform licenses
Suited for SME
Contact us

Innovate
More than 50 salesforce licenses
Suited for Large Enterprises
Contact us

Innovate+
More than 50 salesforce licenses
Suited for Large Enterprises
Contact us

Comparison

Plans	Sustain	Grow	Innovate	Innovate+
Diaognosis of Issues in Customization
Fixing of Issues in Customization
Salesforce Admin Activities
Reports Development
CL Product Upgrades
Workflows
Document Templates
Custom Developments
Analysis of New Product Features
Configuration of New Product Features
3rd Party Integrations

Approach

Customer chooses a Plan
Team Formation & Knowledge Transition
Virtual Team is identified (2-3 members)
CK does a Knowledge Transition of 2-3 weeks
Ongoing Manged Services
Customer sends Service requests (SR)
CK provides estimate for SR
On customer approval Development is carried out
User Acceptance Testing by Customer
Changes deployment in Production
Monthly Reporting of Hours Consumed and Plan Status

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